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July 02, 2005

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Hackers will hack and enterprises will pay for the SLA's. There are all kinds of ways to create cool and free mapping apps using supported web services like MapPoint, or unsupported ones like Google and soon MSN Virtual Earth, but an enterprise or an organization that has real busisess needs -mission critical or otherwise- will pay to use a supported environment with guaranteed up-time, response times, data updates and support. I mean, what would happen if you were running a site for example that uses a Google map as part of your offering and one day you came to work to find out that they had made a breaking change to their API and now all your maps were gone or broken? Your business may be affected but you would have no recourse because you have no service level agreement, and Google would have no obligation to you, your customers or users, to fix it. Or maybe that is what they are counting on and soon what was once free will be a paid service.

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